Privacy Policy

1. Introduction

Tesla Dealership Albania ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Albania and the European Union.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Vehicle preferences and requirements
• Test drive requests and scheduling information
• Parts inquiries and order details
• Service appointment bookings
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website
• Cookies and similar technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing and improving our services
• Processing your requests and inquiries
• Scheduling test drives and service appointments
• Sending relevant information about Tesla vehicles and services
• Analyzing website usage and improving user experience
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you explicitly agree to our processing
• Contract: To fulfill our obligations to you
• Legitimate Interest: To provide and improve our services
• Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With Tesla Motors for vehicle-related services
• With service providers who assist in our operations
• When required by law or to protect our rights
• With your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights

Under GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Limit how we process your data
• Right to Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please see ourCookie Policy.

10. International Transfers

Your personal information may be transferred to and processed in countries other than Albania. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

You have the right to lodge a complaint with the Albanian Information and Data Protection Commissioner if you believe we have not addressed your concerns adequately.